HubCare

Partner with Datahub Consulting to have technical support at your fingertips.

HubCare - the support package for new and existing customers.

Does your business have the technical expertise to manage day to day changes in your data platform. HubCare gives you experienced data specialists to call on whenever you need them, through a set number of support days each month.

Whether your data lives in Microsoft Fabric, Power BI, Azure, Databricks, Dynamics 365 or a SQL database. It does not matter if Datahub built the solution or not, we are happy to support as an extension of your business. HubCare gives you the skills of a data team without the cost of hiring one.

Ready to expand your team without the cost of hiring additional staff? Contact us today.

Monthly Support Days, Used Your Way

HubCare works in a very simple way. You agree a number of support days each month, and you decide how to use them.

You choose your days. Pick the number of days per month that fits the size of your platform and how much help you want.
Use as little as half a day. Time is taken in half day increments, so a quick fix doesn’t use up a whole day.
Plans from three months to two years. Try a short plan first to see how it suits you, or secure support for up to two years.
A fresh start every month. Your days are there to be used within each month, and a new set is ready at the start of the next. That keeps your support steady all year round and means our specialists are always lined up for you.
See what you’re getting. Every month you get a summary of the work we’ve done and the time it took.

Two ways to start with HubCare

You’ve worked with Datahub in the past

We built your platform, so we already know how your data and the technology. HubCare carries on where your project finished. If your team doesn’t have the knowledge, the capacity or simply the time to look after it, we’ll keep it running smoothly and help it grow as your needs change. There’s no handover gap and no starting again with someone new.

You’re new to Datahub

Perhaps you don’t have a data team. Perhaps you do, but they’re stretched, or you’d just like an experienced Microsoft partner in your corner. We begin by getting to know your data and systems properly, then look after it as though we’d built it ourselves. It will start with a discovery workshop then support days can be used thereafter.

Technologies We Support

HubCare covers the full Data and AI platform, so you have one partner for everything from the database to the dashboard. Most organisations don't run on a single system. Finance might sit in Dynamics 365, sales data in a CRM, older reports in SQL Server and newer work in Microsoft Fabric or Databricks. Our team works across all of them every day, so we understand how they connect and where problems tend to hide. Whatever mix of technologies you have, we can support it.

Microsoft Fabric

Lakehouses, warehouses, pipelines, notebooks and capacity optimisation.

MS Power BI

Reports, dashboards, semantic models, refreshes, and dashboard security.

Dynamics 365 – ERP

Business Central, Finance & Operations (F&O).

Dynamics 365 – CRM

D365 Sales, Customer Service, Customer Insights.

Azure Data Platform

Azure SQL Database, Data Factory, Synapse and the services around them.

Databricks

Workspaces, notebooks, jobs and pipelines, Delta Lake and Unity Catalog governance.

From Support to Bigger Projects

HubCare is designed for the everyday support that keeps your data platform healthy. Fixes, small changes, optimisation, training and advice are exactly what your monthly days are there for, month after month.

Every so often, though, something bigger comes along. You might be moving an older SQL Server system into Microsoft Fabric, building a new data warehouse, bringing a major system such as Dynamics 365 into your reporting or taking your first steps with AI. Work like this deserves its own plan, timeline and budget, so we’ll scope it with you as a separate project.

This is where HubCare really pays off. Your HubCare team will already know your business, your data, and the technologies that you use, so any additional projects get off to a flying start.

Your HubCare Journey

Getting Started

How you get started depends on whether you've worked with us before. If we built your platform, we already know your data, your technology and the way your business works, so you can be up and running almost straight away. If you're new to Datahub, we take a little time first to understand your world properly, so that every request is handled by someone who really knows your setup. After that, everyone enjoys the same ongoing support.

Getting started as an existing customer

Talk to us. We chat about your platform, your team and what you want from support.
Agree your monthly days. Set the number of days each month, on a plan lasting anywhere from three months to two years. Because we already know your platform, you can start logging requests straight away.

Getting started as a new customer

Start a conversation. We talk about your platform, your team and what you want from support.
Agree your support days. Set the number of days each month, on a plan lasting anywhere from three months to two years.
Discovery workshop. We spend time understanding your data, your technology and your business. Once the discovery is complete, you’re ready to start logging requests.

Ongoing support

Log a request. Ask for a fix, a change, some training, or a bit of advice whenever you need it.
The right specialist picks it up. We pass your request to the consultant who knows your platform and the technology involved.
Work completed. Time is taken from that month’s days in half day increments.
Monthly summary. You see the work we delivered and the time it took. A fresh set of days is ready for the new month, and the cycle carries on with your next request.

When your plan comes to an end, we sit down together, look at how it went and agree the right level of support for the next term.

Enterprise Data Skills, Without the Enterprise Budget

Large enterprises have it easy when it comes to data. They have dedicated teams with the skills, the knowledge and the people to keep their platforms running and to turn data into decisions. For most startups and SMEs, that simply isn’t realistic. Hiring even one experienced data engineer is a big commitment, and one person can’t be an expert in everything.

HubCare levels the playing field. For a set number of days each month, you get a team of certified specialists who know Microsoft Fabric, Power BI, Dynamics 365, Azure, Databricks and SQL inside out. When you need a report fixed, a new data source connected, your team trained or advice on your next step, the right expert is ready to help.

There’s no recruitment, no salaries to cover and no single point of failure when someone is off sick or moves on. Just reliable, expert support that fits your budget and grows as your business does.

You don’t need to be a big company to make big company decisions with your data. You just need the right people behind you.

What You Can Use Your HubCare Days For

The allocated days aren't only for fixing tasks. From quick fixes to training, advice and planning, you choose how to use them each month, and we'll match each request to the right technical specialist that understands your business, your technologies, and team.

Fixing Problems

A report that won’t refresh, a pipeline that failed overnight or figures that don’t add up. We find the cause and put it right.

Health Checks

Regular reviews of performance, capacity and data quality, so we spot problems before your users do.

Changes and Improvements

New measures, extra report pages, updated business rules and security changes. The small jobs that keep piling up.

New Data Sources

Connecting another system, bringing in a new file or joining up data from Dynamics 365 or your SQL databases.

Performance Optimisation

Speeding up slow reports and queries, and making sure you’re not paying for more cloud capacity than you need.

Training and Coaching

User training, report building workshops or one to one coaching from Microsoft Certified Trainers.

Documentation

Clear notes on how your data architecture works, data dictionaries and simple guides, so the knowledge stays with you.

Advice and Planning

A second opinion on a design, help planning your next step, or a sounding board for a new idea, including AI.

Governance and Data Protection

Our Risk and Compliance team works alongside our data engineers to help you look after personal information properly.

Why Choose Datahub Consulting as Your Data Partner

The right support partner keeps your data working for you, month after month. Here's why organisations trust Datahub Consulting to look after theirs.

Experienced team. Some of our people have nearly 20 years of experience with Microsoft data technologies.
Certified staff. Our team includes Microsoft and Databricks certified engineers, as well as Microsoft Certified Trainers.
One partner across your platform. Microsoft Fabric, Power BI, Azure, Databricks, Dynamics 365 and SQL, all covered by one team.
Real people, not bots. No AI bot takes your request. You speak directly to the experts who design and build data solutions.
Engineering and compliance under one roof. We look after how your data works and how it's protected.
Flexible by design. Set days each month, half day increments and a plan length that suits you.
Proactive, not just reactive. Regular health checks help us spot problems before your users do, so issues are fixed before they cost you time.
Clear monthly reporting. Every month you see exactly what we've done and the time it took, with no surprises.
Support for your people, not just your platform. Training and coaching help your team grow in confidence and rely on us less over time.

At the start of the engagement you agree a number of support days each month. When you need help, you log a request and the time is taken in half day increments. You can use the days for fixes, changes, training or advice.

Plans run from three months to two years, so you can pick the commitment that suits you.

HubCare covers the full Data and AI platform, including Microsoft Fabric, Power BI, Dynamics 365, the Azure data platform, Databricks, SQL databases, data warehouse platforms, and business intelligence systems.

Yes. New customers start with a review of their system, we call this a discovery workshop. We need the discovery workshop so we understand how it all works before we begin any support.

Your days are set aside for each month and a fresh set is ready at the start of the next, so they don’t carry over. This is what lets us keep the right specialists ready for you all year round. If you find you regularly need more or less time, just let us know and we’ll look at the right level for your plan.

If you have a need for additional days in the month then talk to our team. We can allocate additional days at the same discounted rate as all the pother days. This will not affect your plan for any future months they allocation of the additional days will only apply to that particular month.

HubCare is built for everyday support. For larger projects, such as a migration, a new Fabric implementation, or an AI project, we’ll scope and plan it with you as a separate project. Your HubCare team will already know your business, the technologies used, and your data, which makes the project quicker to get started.

Find out how we can help

We do not employ salespeople; our team are all experienced technical specialists that can talk you through any of our services.

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